It is recognized that under certain conditions the Department and/or the buyer is unable to honor commitments for seedlings ordered.
A full or partial refund will be granted when:
- The VDOF is unable to fill the order due to the unavailability of quality seedlings.
- The VDOF made an error when placing the order.
- VDOF personnel determined that the seedlings were damaged in transit.
- VDOF personnel failed to fulfill written or implied contractual arrangements for planting or site preparation.
A refund will be granted with a service fee deducted when the landowner cancels the order before February 1st.