Refund Policy

It is recognized that under certain conditions the Department and/or the buyer is unable to honor commitments for seedlings ordered.

A full or partial refund will be granted when:

  1. The VDOF is unable to fill the order due to the unavailability of quality seedlings.
  2. The VDOF made an error when placing the order.
  3. VDOF personnel determined that the seedlings were damaged in transit.
  4. VDOF personnel failed to fulfill written or implied contractual arrangements for planting or site preparation.

A refund will be granted with a service fee deducted when the landowner cancels the order before February 1st.